Changing seasons offers a mouth-watering opportunity to tantalize customers with familiar favorites.
My wife and I love pasta and always make a point to stop at Pappardelle’s pasteria in Pike Place Market when we are in Seattle. We received our fall invitation to return with a visually tempting email from Pappardelle’s that featured stone-ground coarse mustard penne mixed with beer-braised brats. It made me want to lick my computer screen.
Seasonal favorites are a great way to remind customers, even loyal ones, that they should return for more. For food purveyors, it is a no-brainer. But almost any business can conjure up a seasonal connection.
CPAs, for example, can point to the calendar, noting there are only a few months left to identify and execute some tax planning to reduce the bite next spring.
Garden shops and hardware stores can predict the coming rains and encourage customers to fertilize the lawn one last time this year and check out the downspouts.
Auto dealers can invite customers to a wine tasting to look over the remaining crop of last year’s model cars, for sale at a discount.
Appeals can speak subtly by their color palettes, and even more demonstrably with good imagery. Pappardelle’s email led with a fetching image of fallen leaves on a green lawn with a backdrop of trees with orange and golden canopies. Message delivered. What’s for dinner?
Once you grab a viewer’s attention, you need to keep feeding their appetite. Pappardelle’s included a recipe for its penne brat concoction, noted the return of its savory blends of orzo and promoted its monthly winner of a 4-pack of olive oils and balsamic vinegars. There also was a link for a coupon to receive free shipping. Where do I click?
This kind of marketing is very much customer-centric. You could let customers know what you have for sale or what services you offer, but that might fall flat if customers just glanced on by. Summoning succulent memories with a captivating picture of your product draws in customers and extends the time they spend looking at what you offer. I immediately entered this month’s contest.
“We have our Autumn Harvest orzo, a beautiful savory blend of pumpkin, sage and chestnut,” tempted the Pappardelle’s email. “Make sure you get a pound or two for this October and November because it’s sure to perfectly compliment whatever meals you’ll be preparing this fall.”
Just as important, the email noted, “It’s only September, but don’t procrastinate or it will be next year before you know it and you will have forgotten all about the pasta you wanted to buy.” Make your marketing mouth-watering enough so customers don’t forget or procrastinate.
Gary Conkling is president and co-founder of CFM Strategic Communications, and he leads the firm's PR practice, specializing in crisis communications. He is a former journalist, who later worked on Capitol Hill and represented a major Oregon company. But most importantly, he’s a die-hard Ducks fan. You can reach Gary at firstname.lastname@example.org and you can follow him on Twitter at @GaryConkling.