The value of media training isn’t in memorizing what to say in advance, but achieving the confidence to say what needs to be said in an actual crisis situation.
Media training includes tips on how to craft and deliver a key message in a media interview. Trainees learn about crisp phrasing and avoiding jargon. They see themselves on video so they can self-correct distracting mannerisms and weed out excessive “ums” and “likes” in their speech. They recognize the benefits of practicing instead of winging interviews.
However, the most profound value of media training is building self-confidence. The most common comment I receive after media training is, “Now I feel confident that I can do it."
Being a spokesperson is not rocket science, but it can be nerve-racking. The best words and clearest delivery can be undone by a shaky countenance or an inappropriate facial expression – failures usually attributable to a lack of confidence.
Being a spokesperson is like being an actor. No matter how marvelous the script and staging, what counts is your performance. And great performances usually flow from actors who have meticulously prepared and go on stage with the relaxed confidence to awe an audience.
Actors spend time in front of mirrors to master how they look and practice their lines so the words fall off their tongues naturally. Spokespersons should follow suit. Media training gives them the basics. Their self-confidence carries them to the higher plateau of success.
Self-confidence can easily migrate to over-confidence. One successful interview doesn’t guarantee another. A self-confident spokesperson remembers what gave them self-confidence, even up to and including follow-up media training. You can never be too well prepared.
A key part of self-confidence is being comfortable with your role, and spokesperson roles aren’t monolithic. Giving an interview to a print reporter can be very different than giving one live to a television reporter. Appearing on a news talk show or an online forum are very different experiences and require different kinds of preparation to build confidence.
The variability of spokesperson roles is a cue to seek customized media training that offers a realistic experience like the situation you will face. We have provided media training to public officials who routinely were subjected to ambush interviews, to high-profile business leaders who speak in a wide range of settings and to nonprofit executives appearing on talk radio shows.
While the challenges vary, one thing is always the same – you want to leave a media training session with the confidence you can be the spokesperson who does the job.
To be honest, sometimes trainees realize after the experience that they can’t do the job. That’s important to know, too. It takes a lot of self-confidence to have the courage to say you aren’t the right person to be under the hot lights.
Gary Conkling is president and co-founder of CFM Strategic Communications, and he leads the firm's PR practice, specializing in crisis communications. He is a former journalist, who later worked on Capitol Hill and represented a major Oregon company. But most importantly, he’s a die-hard Ducks fan. You can reach Gary at email@example.com and you can follow him on Twitter at @GaryConkling.