Add GPS to Your Communication Channel

You need a GPS system to help your target audience find your content.

You need a GPS system to help your target audience find your content.

Self-publishing your content gives you control over your communications channel, but doesn't equate to access to it by your target audience.

There is great value in self-publishing. It puts your content out there. But your website exists in an ocean of other websites and won't be discovered without help. You need a GPS system to go along with your communication channel.

Guiding people to your website requires strategy on how to reach your target audience. That strategy should be supported by solid research indicating where your target audience looks for information and who they trust as a guide.

Strategies can range from paid media – Google ads, promoted Facebook and Twitter posts, billboards – to earned media through clever events, engaging interviews and story pitches.  Employees can be communications channel ambassadors, giving your content visibility from a reliable source. The key is keeping your website URL forward so people know it exists and give it a click. Don’t forget your own digital channels. Weather it’s an email blast or a tweet, know where your customers are following you and use those channels to connect with them. 

This is especially critical for issue managers who increasingly find themselves combatting inaccurate information spread by opponents. You need well documented content that people can find as they try to make up their mind about the issue. But they won't see your content unless you show them the way and provide assurances the trip will be worth it.

A lot of time and energy is spent on creating the right content, but too little time is devoted to getting the right people to see that content. This is a form of media amnesia, in which people revel in Marshall McLuhan's famous maxim "The medium is the message." It does not discount the value of your own medium to insist that it be coupled with effective outreach to your intended audience.

Issue managers can be drowned in a cascading news story. One of their most important lifelines is a well designed, well packaged website with credible information. Once you prepare that content, the real challenge is to make sure it is seen. That's when a GPS system that leads your audience to your content becomes as important as the content itself.

Don Tuite, editor of Electronic Design, said it best in an article about his looming retirement: "In the end, the channel is irrelevant without a transmitter (me) and a receiver to direct its content to (that’s you), and nothing I write has any meaning unless it reaches you and reduces your personal entropy on the topic I’m writing about."